Return Policy

We take pride in the quality of our merchandise and want you to be happy with your order. If you aren’t, we offer easy, no-hassle refunds on your gown, within 7 days of your receipt of the items. Please note that this applies only to gowns purchased directly from this website. We cannot accept any returns for merchandise purchased at an authorized retailer or Impression Bridal Store. 

All returned items must be unworn and in original packaging with tags affixed. Shipping fees will not be refunded. Dresses purchased from an authorized retailer fall under the retailer terms of service, and the following policies do not apply.

Gowns purchased online cannot be returned to an authorized retailer or Impression Bridal Store. Gowns not returned in original condition may be refused or subject to a $100 restocking fee.

Return policy

A refund will be issued for the purchase price, less the shipping charge. Credit will only be applied to the original credit card account used for the purchase. Most credits are applied within 5-7 business days of receipt of the item, allowing for processing and inspection time. If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.

Exchange policy

We do not offer exchange service for products at this time. To change an order, you will need to return the item(s) for a refund and place a new order for the correct item(s).